Last updated August 2026
These terms apply whenever you browse, order from, or otherwise use the Phone Hub website. By placing an order or creating an account, you agree to them.
All prices are listed in Ugandan Shillings (UGX) and may change without notice. Stock levels shown on the site are updated regularly but are not a guarantee of availability if an item you ordered is no longer in stock, we'll contact you before fulfilling the rest of your order.
Orders are paid for via Mobile Money or card through our payment partner, Flutterwave. An order is only confirmed once payment has been verified you'll receive an email and can check status on the order confirmation page. We also accept cash/in-person payment for orders arranged directly with our team.
We deliver across Kampala and the wider East Africa region. Delivery timelines vary by location and are communicated at checkout or by our team via WhatsApp. Risk in the goods passes to you once delivery is completed.
Genuine parts and devices are tested before dispatch. If an item arrives faulty or not as described, contact us within 7 days of delivery to arrange a repair, replacement, or refund. Repair tools and select spare parts carry the warranty period stated on their individual product listing. UK-used devices are sold as-used and inspected for working condition, not as brand-new.
If you create a customer account, you're responsible for keeping your login credentials secure and for all activity under your account.
Don't use the site to submit false reviews, attempt to circumvent pricing or stock controls, or interfere with its normal operation.
We aren't liable for indirect or consequential losses arising from use of products purchased through the site, beyond the value of the order itself, except where liability cannot be excluded by Ugandan law.
These terms are governed by the laws of Uganda.
Questions about these terms? Message us on WhatsApp at +256 773 944 288 or call +256 755 754 880, or find us in Kampala, Uganda.